Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if you believe the item(s) is defective, damaged or if you receive the wrong item. Send us picture(s) and the details of your order to info@mycupcondom.com so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

We cannot accept returns/refunds on sale items or gift cards.

Exchanges

All orders and sales are final to ensure and protect the safety and quality of our products and our customers. However, if you are unhappy with your purchase, please do not hesitate to reach out at info@mycupcondom.com and we will do everything we can to make you satisfied with your purchase!

Refunds

All sales are final. However, our customer experience is very important to us! if you believe you deserve a refund for a specific reason, please contact us at info@mycupcondom.com with your Order # and explain your situation. We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Other questions? You can always contact us for any return question(s) at info@mycupcondom.com.